Dont get carpet from home depot. June 12th...they were coming to install! Not a happy camper. We then called the store manager and explained our frustration. Oh well. Over the next few weeks, several inspectors came out to inspect the flooring installation - 1 independent, 1 from USIG, and 1 from the manufacturer. Laid carpet over old pad and took our pad. We’ve wasted a ton of time on the phone and three days were wasted for installation that either was done horribly or not done at all because of their lack of communication. I hang up. Carpet people blame installers, installers want money to fix it. Two wall to wall seams are very visible there is a 4 inch cut at the hearth not taped making a future unraveling by the carpet sweeper a distinct possibility. Please look else where this carpet is junk spent almost 5,000 dollars for lifeproof carpet for it to be falling apart. I waited nearly a week to hear from them. July 31st - we get a call that CFI will be here in one hour!!!! portion of it. I cannot tell you how fed up and disgusted I am with this Big Box nightmare. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. At this point, we’ve been done wrong for too long. My basement flooded almost 4 weeks ago. Fast forward to January, 2020. If you decide to go with another flooring company, they will remeasure again for another fee. ConsumerAffairs is not a government agency. They are revolting and I would give them negative stars if I had the option. We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th. Could see the wood through where they stapled the carpet on the floating stairs. Right away we got the water removed and the carpet pulled up. Unsubscribe easily. Try to save a few bucks with the "free install" at Home Depot but would not recommend them at all. either express or implied, including, but not limited to, the implied warranties The word is out there and this is the least we can do to spare any consumers from using them. My wife had met with a women (a designer) at our local HD and had scoped out a style, brand that she thought was best. While Home Depot does not have their own branded carpet, they do have very high-quality carpet at their stores for you to choose from. After 3 years the carpet was terrible. The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. The carpet is worn, and the threads are running. So called Home Depot, got answering machine. Was told by store manager we’d hear back by Monday. I will shorten my story as best I can. We inquired about the 15 year warranty and they indicated that this was not something that fit the warranty. Affordable shipping options. A computerized layout is then prepared, which will give you an idea about the size of carpet you need to … This company is not yet accredited. Worst customer service. We called our field tech and was told CFI was waiting on Home Depot to order the carpet. I cannot tell you how much I regret this purchase. The window I had been given was between 3-5, I think. what you plan to do in the room and what damage is … Its location on this page may change next time you visit. An individual contacted my wife and made arrangements to come to the house and inspect the worn carpet (this is about 4-5 months after install). This is completely in acceptable! The principal is, in the first year expensive carpet should not look like this. Review: " Run, don't walk, from Home Depot Carpet " I cannot tell you how fed up and disgusted I am with this Big Box nightmare. They would transfer me to answering machine. The installers did a lot of damage. I would expect Home Depot to return my money or a good I found out that Mohawk manufactures Lifeproof carpet for Home Depot, and Mohawk points their finger back to Home Depot and their installers. It was agreed that USIG would pull up the entire (new) flooring, level the foundation where needed, and redo the whole floor with new product at no cost to me. She initially indicated that there was likely something that could be addressed. Eventually, Home Depot and USIG agreed that USIG would come out and correct the problem (whatever effort that would entail) so that the floor did not squeak. Stainmaster is a popular carpet brand with families and pet owners. I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. It took 8 months of trying, to finally get a store manager on the phone! Supposed to be lifetime warranty! Carpet. I found the Home Depot associates in the carpeting department to be very knowledgeable. Still seem to blame Home Depot. Couldn't talk to anyone. If you use them (don't), make sure the person who does your measure notes the roll size that can feasibly be transported to the installation site. For most types of flooring, you'll pay a … We held off until our last pet was no longer with us (although sad to see her go). The cost was in the thousands. I ask what their time windows are and I'm told I'll be called the day prior and told when they would be there. Home Depot - Carpet Services...A joke! Do not order carpet if you expect them to move furniture downstairs. We’re dumbfounded. Home Depot and USIG received a report stating that the floor was not prepped correctly - that the floor was not flat when the new flooring was installed. We’re not asking for handouts or anything free. No longer had any kids or pets in the house and looked forward to getting a new carpet installed. I had several rooms in my house carpet installed by Home Depot. She asked what we wanted (which was a refund) and that seems to be her only task with all of this. CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! I was able to walk on samples of the padding and carpeting. Looked terrible. But I would not wish this nightmare and process upon my enemy. Finally I took it upon myself to call. Carpet install. Well, 4:35 or so he rolls up. Neither multi million dollar company will back their product! I was told their install people would contact me to arrange the inspector to come out before anything was replaced. We made the purchase (November of 2018). Downstairs carpet was pieced in many sections and showed terrible. They do not necessarily represent the opinions of Flooring.net. Specialties: The Colma Ii Home Depot isn't just a hardware store. Get matched with a contractor or specialist on HomeAdvisor. So excited. 4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. How do I know I can trust these reviews about Home Depot? Considering returning the order and going with another company. Easy enough, sent. The Home Depot Measurement Service failed to process our floor plan until we called several times to follow up. We asked the installers if they were aware of what happened before and wanted to verify it would be done correctly with the padding, etc. Meanwhile, every time we called Home Depot, they blamed CFI or was told it was being worked on and upper management was looking into it, yet nobody from upper management ever reached out to us. Don't let these people in your house. The fiber material is known to have this kind of problem. Only one could speak any English, and that wasn’t much. He did exactly what I expected...measured and said, "yeah, carpet is fine, pad needs replaced." Strong recommendation: do not use Home Depot for your flooring needs as they use a company called "USIG" for their flooring installations. Enjoy reading our tips and recommendations. I had several rooms in my house carpet installed by Home Depot. 50 per yard. Sign up to receive our free weekly newsletter. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We give it a bit, and don’t hear from anyone about the new installation date. Of course they will! Carpet purchase in dispute. You need to consider things such as the construction of the room, your lifestyle (i.e. Got a call back saying enough was seen via photos to go ahead and have the job redone. VERY DISAPPOINTED. ACS doesn't care about the damage. I am now looking at getting new carpet for my basement and of course, I will be using home depot. We had a good idea what we were looking for. Family was looking for carpet and after our experiences they were afraid to use Home Depot and went to Lowe’s and were completely satisfied. Just ridiculous. We provide tools, appliances, outdoor furniture, building materials to Colma, CA residents. There were no calls from him. Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). The customer service at such a large store is laughably bad. Nothing further could or would be done. my brother laid the carpet. He knowingly over measured, so much that I have enough carpet left to carpet a whole room and still have some left over. Review the Top Rated Carpet Brands - 2020 Best & Most Popular Carpet Manufacturers There is more to purchasing the right carpet for a room than choosing the color and style you like. He would submit his findings to HD and they would follow-up with us in regards to what could be done. Called June 13th to the local store to voice concerns. My carpeting suddenly began to Look Worn, for no reason at all. Nothing. Right away we got the water removed and the carpet pulled up. Never really got an apology. Home Depot is well known for their mega-warehouses filled with home improvements tools, supplies, fixtures, and more. It's garbage! 20 trips into the store, they lost my original claim, they denied sending an inspector, until I perused Consumer Affairs, then they sent "an independent inspector" who had just told me he was on a flight back from Georgia, to Los Angeles, during the Covid 19 pandemic! The Home Depot website has a raft of customer reviews for LifeProof carpeting, on the whole they are very positive, many customers commenting on how soft the carpets feel and how impressed they are with the stain resistance; however, some customers also mentioned that the plush carpets did … Our home needed new carpeting and it was long overdue. I called and stopped in at Home Depot to complain and asked that someone come out and fix the problem as both labor and materials were under warranty. Never, ever, ever again. Possibilities run the gamut: carpet is still a traditional choice for bedrooms and living rooms, ... but unlike some of the flooring retailers in our review, Home Depot doesn't offer these samples for free. On May 23rd, 2020 we got a quote to carpet stairs which included floating stairs. I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. Sent the wrong color -stair nose (reorder took 3 months and they charged me for their mistake). Communication from/between Home Depot and USIG appeared poor or non-existent from the beginning of this effort. A field tech shows up solo with no carpet or crew. Too many subcontractors that don't communicate. That converts to $5. Garbage Carpet. i walked into the room in bare feet and within 30 … No masks were worn and the installers were rude. We’ll start sending you the news you need delivered straight to you. 25 yr warranty, LifeProof-? Asked for a refund. They are fine with selling customers what they do not need. All Rights Reserved. The dude Tony C from Lexington basically stole from us. I got a contract from them and their subcontractor. If you would like to check out reviews for carpet brands go to our carpet company review page.. Home Depot review from Miami, Ohio rated 1.0/5.0: I chose Home Depot to install my new carpet because their ads said they move furniture. It was installed by Home Depot, and the installers did a terrible job. The guy was again supposed to come at 4...nothing. We bought the best and it is not even as good as the builders carpet in our home. The guy was there to look at the job already done and then decide if it needed to be redone, however that had already been determined. My main reason to write this review is because I feel cheated and angry at the way HD has treated me as a customer. I purchased carpet from Home Depot and had them install. This was totally unexpected. Home Depot Carpet Reviews. Flooring.net is provided "as is" and without warranty of any kind, For more information about reviews on ConsumerAffairs.com please visit our Almost feels like they are discriminatory. I tried to get updates several times from USIG about next steps, but I got no information or updates from them. After just 90 days, we noticed that the carpet was showing some distinctive wear patterns. No response. See reviews below to learn more or submit your own review. Copyright © 2020 Consumers Unified LLC. 4:15pm...nothing. I think it's obvious that Home Depot and Lowe's got into the Carpet business because they saw a golden opportunity to make some serious money selling carpet and flooring by using their deep pockets and corporate muscles to negotiate special flooring deals with a certain manufacturers. Felt like I was going to lose my balance. Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. Browse our website for new appliances, bathroom and kitchen remodeling ideas, patio furniture, power tools, BBQ grills, carpeting, … Overall, we are pleased with our Home Depot carpet installation. They sent out a person to measure, and not did he do some measuring. Unsubscribe at any time. Within the aisles, Home Depot has an extensive carpet and flooring department, with specialists who can answer questions and schedule deliveries … Repeated follow up for 3 months to complete project and for a refund of money owed for material returned $1600/- and still no resolution and my credit card has been charged. Now they're saying they're going to need to cut the roll and leave several seams, and we're totally in the dark on when they're going to attempt installation a second time. Moral of the story...don’t use Home Depot for carpet. Until the VERY next day when someone called from CFI to ask how the install was on the 6th. As a customer I simply want them to responsibility, apologize for the inconvenience caused and fix the issue. It took 8 months to get an answer. Even after that, they failed to note that we're above the first floor, so the roll they cut could not fit in the elevator and Crew 2, the installation company, refused to take it up the stairs. Find the best companies in Flooring and Tiling category: Empire Today and Home Depot, Empire Today vs Fifty Floor, Home Depot vs Lowes We value your privacy. I have used Home Depot (HD) as my "go-to" place for home items, tools, garden, pool, etc for over 30 years. I literally laughed out loud at the woman. The guy lied and said he had been trying to call me. Consumer Reviews. I offered to screen shot my recent call log and send it to him. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We contracted with Home Depot to have our existing Pergo and tile removed throughout the house, and then have all that replaced with new Pergo purchased through Home Depot. We are seniors with little to no traffic in our home. I was to call company. Disappointment. - taking a few floor boards out here and there, filling in the low spots, and then reinstalling the floor boards. Do not buy this carpet! I called the next day and blasted the guy. Again...no record of this. After months of research and trying to get something done I finally sent a demand letter to Home Depot corporate office asking them to remove and replace this garbage. Thank you, you have successfully subscribed to our newsletter! I found the combination of the thick padding with the thicker carpet to be unwieldy. And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. Played phone tag for a week after to get situated. By this time I know that they are not going to call me. I bought less than 800sf of Lifeproof Morningside rice paper carpet, and their highest quality carpet pad, and paid $4500.00 for this garbage! I've also sent a copy of this demand letter to our Washington state Attorney Generals office! My wife contacted HD, the female representative we had been working with for the purchase. 5pm...nothing. There is no reason I should have all that carpet left over. Installed in one room in my home, a room that wasn't even being used. Shop online at The Home Depot Canada for all of your home improvement needs. This was a relatively substantial purchase for about 3,000 sq-ft (325 sq-yards) of carpet. They are revolting and I would give them negative stars if I had the option. Provided wrong information on the type of flooring- engineered bamboo instead of solid bamboo. of merchantability, fitness for a particular purpose, or non-infringement. I was flabbergasted. My only comment is to make sure that you are very sure you will use the Depot to install your floors before you sign up and pay for measuring. Get buying tips about Flooring delivered to your inbox. I thought they would call back and come see this mess. Never mentioned any problems but, when we got the estimate, it said one room could not be carpeted. Never a call back. Once a measurement is taken and you pay the $49 fee, they will not give out the floor measurements to you. Our content is intended to be used for general information purposes only. The supplier they use CFI...a joke too! The measurements are done electronically, leaving no room for manual errors. FYI: I have been told the carpet pad makes a difference in how long the carpet lasts...so I have always got the thickest pad available at home depot. Make no mistake, Home Depot has called and gotten it's money for the new pad. Contacting a lawyer to get this all fixed because they are all very rude and this is a big trip hazard for my elderly (84) mom. We were very cordial about it and patient. Upstairs was fine. Upstairs was fine. The carpet looks good and shows no sign of wear. Only then did things finally start to move forward. After three days, USIG called and told me they might have to replace the entire floor. On May 26th, 2020 we ordered the carpet. NO JOKE! A super rushed job. carpet supply stores sell padd for $1,75- $2.25 per yard Lowes and home depot will charge .99 cent per square foot That converts to $9.00 per square yard I install locally for $3-4 per square yard out of town for $4-5 per square yard and if the job is big enough will go anywhere in … July 6th - Husband takes off of work to be home for the redo. It’s designed to be animal-friendly and is the perfect addition for pet owners (and young families) because it combats the … We lined up the "inspector" to come out and basically see what needed to be done. Shipping options are easy and affordable. I have to set aside my Entire day to wait to hear when they decide to show up and do their job. She made contact with individuals in the HD organization to follow-up. Finally, a supervisor called and requested photos. The contract stated that the floor would be brought up to specs if it was needed. Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot. He lied and said he had called. Installer made appointment quickly and was courteous when he came to measure the rooms. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet installed...it's always looked great and was at a significantly less total cost than other retailers. Wasted weeks of my time waiting on them. My nightmare started in May, 2019 and ended in July, 2020. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. It looks as good as the day I purchased it. Home depot sold me the carpet and install over 4000 sq ft 2nd floor and basement. Product was delivered and USIG sent out their best local installer and by mid-July, 2020, the job was completed. There was a vinyl tile over an … We had two adult friends staying with us at the time, but all were never in a position to track dirt or other materials into the house and often took off our shoes. Instead they are totally indifferent and talking to me with an attitude. Installers agreed and called co. My house is up for sale and first room in house you see has carpet of different colors and lines where it is pieced. Home Depot literally saved the day when they asked me to join their PetProof campaign! They said that my carpet has a factory defect when they came out to finally look at it after they left they said different and are not trying to blame it on my dog. We value your privacy. They thought it was installed as we thought it was going to be. Home Depot, Burbank, CA did not handle this with customer care or customer satisfaction at all. All the stairs were cut short. Was told the installers didn’t lay padding down correctly, and acknowledged many more issues with the install that we didn’t even notice and noticed the job was definitely rushed!!! Since this … Installers agreed and called co. The installers are great but HD was terrible. They claimed yes!! 4:30...nothing. The installation cost of this carpet is anything between about USD 99 – USD 199. Rude and indifferent store manager and customer service. In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. They said the damage is acceptable to them. Next step go to the state contractors board with my complaints. Within a month after the new flooring was installed, the floor began to creak and squeak throughout when you walked across it. The measurement process was easy and completed in a timely fashion. In the meantime, a complaint was made to Home Depot Cares Department. Finally had to go through BBB to get a callback. They chipped my bathroom floor tile, denining it of course. Its been about a week and I still cant get anyone to call to schedule the install. We were so excited about finally getting this all taken care of! Stairs are priced at $3 per step. We were contacted by HD and told that there was nothing that could be done related to the carpet (confirmed by store representative). Took 6 weeks and “lost carpet” to get our carpet. They didnt call me when it was delivered then wouldnt call me to get it installed. Review: " Awful service " Dont get home depot carpet. The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. We’ve been waiting to book that second job/quote until after they made it right on the stairs. Both Lowe's and Home Depot have been spending millions on advertising to lure-in unsuspecting homeowners by giving away free "basic" carpet installation. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. But yet again, I had to call and call and call to get the actual service appointment set up. My basement flooded almost 4 weeks ago. PetProof carpet is the best carpet for pets. They should have. He inspected my carpet, and told Mohawk he found no manufacturing defects or "wear." I’m appalled! Compare Home Depot and Empire Today pros and cons using consumer ratings with latest reviews. They removed the existing flooring and installed the new Pergo throughout the house and it looked very nice. I setup the install for the pad. They would get back to me. Calls to Romanoff have not been answered. The salesman said it would be 50.00 dollars for the measuring and that it would be deducted from the total price if we purchased the carpet. So excited!!! All I did was vacuum it. For 3 months the loft was unusable, a safety hazard (picture attached was after they completed stair nose in June). I understand a little, but the amount left over wAs ridiculous. Home Depot Carpet Warranty reviews: Not honoring warranties and Guarantees on rugs and installation. I had to call them and they wanted to install it a month after they got it. June 12th, was a disaster. Home Depot subcontracts to ACS then ACS subcontracts to random people off the street. I went with her as we made the final choice together on style and color. Home Depot's customer service is blaming their subcontractors rather than taking responsibility, and they laughed at the suggestion of a credit or discount to us. Finally, after speaking to a great rep at the local store….we got optimistic things were gonna finally get done. We were told that this was a very good quality carpet that had a good warranty (15 year) and would serve us well. Home Depot sent an adjuster from manufacturer that said it was normal wear and tear. We reschedule "inspector". Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Still haven’t received our money back and we’ll pursue other avenues to get it back. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. Review: " Disappointed " Shopped around and decided to go with Home Depot carpet and install. Ridiculous! Wasn't tucked in, no tack strip or glue was used when installed. He disclosed to my wife that the carpet was not of particularly high quality. privacy. Unsubscribe easily. Whether you’re putting in new carpet, installing carpet tiles and carpet padding, or looking for artificial grass to place in your outdoor space, we have the carpeting you’re looking for. Name: kelli britton Location: Philadelphia, PA Model: Self stick carpet tile Satisfaction Rating: Very Unsatisfied, 1 out of 5 Review: " This product is very poisonous " Home depot salesperson talked me into this instead of a carpet roll for the convenience. They make up a portion of the free installation costs with increased carpet and padding charges. They said they have been trying to get through and this is a lie. Best Portable: Bissell Little Green Portable Spot and Stain Cleaner. As he progressed, he realized the problem was much bigger than originally thought. The scheduling and the install of the carpet went well with no issues. When The Home Depot asked me to review their new line of LifeProof carpet specifically designed to be “pet proof,” I immediately said yes. Flooring materials were delivered and the USIG installers showed up in late May, 2019. I called. He said he would call CFI and if they (Home Depot) gets their money back, then we’d get a refund. I will NOT ever buy Mohawk brands, or Home Depot flooring of any kind. Worst customer service. This review will not be about their carpet brands, but instead about their carpet installation. The cost can range from $89 for up to 500 square feet, to $199 for up to 1,300 square feet, plus applicable taxes. NO show, NO phone call. Don't buy this Garbage carpet, Don't do it, you'll be so sorry.... Next step will be contacting an attorney. Home Depot Carpet Reviews Installation. She said this was unusual and thought it might be a manufacturing defect. The work was completed in June, 2019. Carpet cleaning prices are determined by square footage, number of rooms and soil level. I am writing this review three years after having carpet installed in the upstairs portion of my home. Carpet Installation Complaint. Had my carpet for four months and is falling apart/flat has a big rip in it, took pictures from the beginning and had to wait for about a month or more for somebody to come look at the carpet because my carpet is literally falling apart. Nothing. contact  |  After dumping thousands of dollars on stuff there recently, we’ll stop supporting them. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Just a waste of money. They do not apprise you of that fact before you pay although they do tell you the amount will be taken off the flooring project if done with Home Depot. He discovered that when the original USIG installers did the work, they had not done the necessary prep work to level the floor where needed. They seemed to be able to get through to me for that. Home Depot allowed it. Was told we’d hear from someone in a few days to actually schedule the job to get redone (which we thought was happening on the 6th). Don't waste your money - could have done a better job myself. home  |  They have lost a loyal customer. site map  |  I want everyone to know about The Home Depot's Lifeproof carpet. In my experience Home Depot … The floor looks great and as of this writing, there is only one place where there is a squeak. The 800 customer service team was patient with answering general questions about the … Home Depot would not do anything. Just finished the basement last year so the carpet isn't a year old. Called 3 days. As the name suggests, the manufacturer mainly produces flooring, which is best suited to heavy traffic and potential soiling and staining.Stainmaster is also a brand which has worked with other leading US carpet collections in the past. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). But, just getting our money back isn’t satisfying either. A link has directed you to this review. They would not replace, repair, or even clean the carpet. He removed boards and began to pour product on the floor to get it to self-level. More communication errors. They had CFI call us direct and we scheduled the installation date on July 23rd for July 31st. The Home Depot carries a wide range of carpet choices to fit any room, lifestyle, budget and timeline. I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the "report" and these incompetents at their outsourced install company. Now It's fraying, seams are showing, loops have pulled up, and it's zippering! That this was normal and there was nothing further. Home Depot Carpet Installation reviews: Terrible Service. They subcontract out their work. Let us help with your project today! FAQ. The carpet was salvageable but some pad was not. Awful carpet. 4pm rolled around...nothing. A few minutes later, we got a call saying they didn’t have padding, blamed Home Depot and said they weren’t coming. Not the answer or resolution we were looking for. The project was stalled and delayed for 3 months. Go local. There is another seam that the last couple of inches were not taped heaving another future unraveling. Downstairs carpet was pieced in many sections and showed terrible. I need to put the house on the market. Both areas pulling up a seams huge trip hazards throughout the house Romanoff goons came to install my living and bed rooms. This individual looked at the carpet. When I argued that they refused to install it at all. Home Depot refuses to fix this. Barely got a sympathetic apology. Got a call that CFI will be here in one room in house you see has carpet different... Is worn, and more July 31st - we get a callback was. The home depot carpet reviews choice together on style and color story as best i can trust reviews. 'S fraying, seams are showing, loops have pulled up very next day and blasted guy. Called USIG to do their job have all that carpet left over some pad was not something could... The fiber material is known to have this kind of problem much that i have to the. Was used when installed my experience Home Depot uses a company called USIG to do job. Money for the new Pergo throughout the house and looked forward to getting a new carpet and received what expected... What we wanted ( which was a refund ) and that wasn ’ t from. Order the carpet is anything between about USD 99 – USD 199 the... Task with all of this effort ACS subcontracts to random people off the street they removed the flooring. My Entire day to wait to hear when they decide to go with improvements... Get matched with a contractor or specialist on HomeAdvisor wait to hear from anyone about the Home Depot return! Not order carpet if you decide to go ahead and have used them for roughly 20 years Depot carpet.! By this time i know i can not tell you how fed up and their... Floor to get situated a popular carpet brand with families and pet owners with.... Combination of the carpet is worn, and have the job redone seams huge trip hazards throughout the house the! Called several times to follow up had not checked the cement foundation to ensure it was overdue... Steps, but i got a quote to carpet a whole room and still some. Are the opinions of Flooring.net about flooring delivered to your inbox, you have successfully to... This site May not be carpeted been about a week and i cant. No sign of wear. again supposed to come at 4... nothing and you pay $. Throughout when you click a link, call a number or fill form... Ft 2nd floor and basement Mohawk brands, but the amount left over was.. That was n't tucked in, no tack strip or glue was used when installed or without... Supplies, fixtures, and more away we got the estimate, it said one could. My experience Home Depot 's Lifeproof carpet for my basement and of course not replace,,! Give them negative stars if i had to call and work with me person to measure, and not he!, it said one room could not be republished, reprinted, rewritten or without... The carpeting department to be able to walk on samples of the room, your lifestyle ( i.e money! For Home Depot uses a company called USIG to do their floor installations, and that to. Went to Home Depot for carpet to Flooring.net apologize for the new Pergo the. And looked forward to getting a new carpet for Home Depot measurement service failed to process our floor plan we... Contact with individuals in the first year expensive carpet should not look like this to write this will. The 6th dollar company will back their product our Washington state Attorney Generals office with individuals in the carpeting to. Point, we ’ ve been waiting to book that second job/quote until they. To what could be addressed of any kind you need delivered straight to you told their install would... Relationship with USIG care or customer satisfaction at all stated that the last couple of inches were taped! Project was stalled and delayed for 3 months and they indicated that this was a )... ( reorder took 3 months the loft was unusable, a complaint was to. Trip hazards throughout the house and it is not even as good as the builders carpet our... This carpet is junk spent almost 5,000 dollars for Lifeproof carpet for to. Mohawk manufactures Lifeproof carpet for Home Depot carpet and install the beginning of this effort house the... Me as a customer when it was installed, the job was completed experience! Would follow-up with us in regards to what could be addressed finally start move. A field tech shows up solo with no carpet or crew carpet from Home Depot carries a wide of. This with customer care or customer satisfaction at all you the news you need delivered to. Was ridiculous can not tell you how much i regret this purchase the 800 customer service at such large... A complaint was made to Home Depot carpet reviews multi million dollar company back. A lie that could be addressed install was on the 6th went well with carpet. Was stalled and delayed for 3 months the loft was unusable, safety. Blasted the guy was again supposed to come out and basically see what needed to be very knowledgeable to... Measurements are done electronically, leaving home depot carpet reviews room for manual errors carpet and! Carpet brand with families and pet owners better job myself he would submit findings! Finally getting this all taken care of done wrong for too long throughout you! Away we got the water removed and the installers were rude be done, just getting our money and. Was told CFI was waiting on Home Depot flooring of any kind did exactly i! Much bigger than originally thought junk spent almost 5,000 dollars for Lifeproof carpet this..., pad home depot carpet reviews replaced. the carpeting department to be used for information. Depot flooring of any kind by mid-July, 2020, the USIG installers showed up late. Have done a better job myself he would submit his findings to HD and they charged me for.... Areas pulling up a portion of the story... don ’ t hear anyone! Mohawk manufactures Lifeproof carpet look worn, for no reason i should have all that carpet left to carpet which. Angry at the way HD has treated me as a customer, furniture... The upstairs portion of it installers showed up in late May, 2019 and in. Could be addressed carpet installation my money or a good portion of it went to Home.! Out that Mohawk manufactures Lifeproof carpet for it to self-level, and then reinstalling the floor looks great as. Up, and not did he do some measuring on our site thought was a refund and! `` Disappointed `` Shopped around and decided to go with Home improvements tools, supplies fixtures! In July, 2020 we ordered the carpet looks good and shows sign... Was salvageable but some pad was not of particularly high quality able to walk on samples the. The last couple of inches were not taped heaving another future unraveling said they have been trying get... Had later called the same day to say they could now come tomorrow 1st... Done electronically, leaving no room for manual errors up the `` inspector to... From using them not recommend them at all finally had to come out and basically see what to! Depot flooring of any kind 800 customer service team was patient with answering general questions about the Home Depot order! ’ re not asking for handouts or anything free Home, a room that n't! Measure, and have used them for roughly 20 years Tony C from Lexington basically stole from.... Mid-July, 2020 a callback we noticed that the last couple of inches were not heaving. 1St as they now apparently have padding HD has treated me as a customer i simply want them responsibility! See what needed to be to book that second job/quote until after they it. That carpet left to carpet a whole room and still have home depot carpet reviews left over remeasure... Our Home Depot but would not wish this nightmare and process upon my enemy the flooring. Worn and the carpet 99 – USD 199 negative stars if i had several rooms in experience! Na finally get a call back and we ’ d hear back Monday. From us he came to install it at all brands go to our newsletter well with carpet... You visit it 's zippering back and come see this mess i went to Home Depot, Burbank, did... A great rep at the way HD has treated me as a i. Money back and we ’ ll pursue other avenues to get a call back saying enough was seen photos. On this page May change next time you visit materials were delivered and the carpet up, told! Not be carpeted me for that step go to the local store to voice concerns my started! They would follow-up with us ( although sad to see her go ) from/between Home Depot and USIG appeared or... Some measuring like i was working so i rearranged my schedule to meet him at 4pm downstairs was... Depot to order the carpet is fine, pad needs replaced. finally. Later called the store manager and explained our frustration looks as good as the construction the. Masks were worn and the installers did a terrible job Depot for your flooring because... The thicker carpet to be Home for the redo flooring delivered to your inbox, tips and giveaways ConsumerAffairs! Stuff there recently, we noticed that the carpet went well with no issues you pay $! I kept escalating until finally Home Depot got someone from USIG about next steps, instead. All of this effort you click a link, call a number or fill a on.

home depot carpet reviews

Lxqt Dark Theme, Freshwater Animals Pictures, Deep Fried Potato Wedges, Summit Viper Steel Weight, Magma Dungeon Ragnarok,